FAQ
Have a question? We're here to help.
Below you'll find answers to the questions we receive most often about our products, shipping, returns, payments, and shopping with Fluvify.
How long does shipping take?
Most orders are processed within 1–2 business days after payment confirmation. Once shipped, delivery typically takes 5–10 business days within the United States.
Is shipping free?
Yes. We offer free standard shipping on all orders within the United States.
When will I receive my tracking number?
You'll receive a shipping confirmation email with your tracking number once your order ships. Tracking information may take up to 48 hours to appear.
Is the Fluvify Hydro Fountain suitable for both cats and dogs?
Yes. The fountain is designed for both cats and dogs and encourages healthy daily hydration with continuously circulating fresh water.
How often should I replace the filter?
We recommend replacing the filter every 2–4 weeks, depending on the number of pets using the fountain and your local water quality.
Is the fountain noisy?
No. The fountain features a quiet pump designed for comfortable everyday use.
What material is the fountain made from?
The Fluvify Hydro Fountain is made from premium stainless steel for durability, hygiene, and easy cleaning.
What payment methods do you accept?
We accept major payment methods available at checkout through our secure payment providers.
Is my payment information secure?
Absolutely. Payments are processed using encrypted connections and trusted providers. Fluvify never stores your complete card information.
What is your return policy?
If your item arrives damaged, defective, incorrect, or significantly different from its description, you may request a return within 30 calendar days after delivery. Please see our Refund Policy for full details.
How can I contact Fluvify?
Email us at support@fluvify.com. We aim to respond within one business day.