Privacy Policy

At Fluvify, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices available to you when interacting with our website.

Information We Collect

When you visit our website or place an order, we may collect certain information necessary to provide our services and improve your shopping experience.

Personal Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number (if provided)
  • Order history
  • Payment information (processed securely by our payment providers)

Device & Browsing Information

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Pages visited
  • Products viewed
  • Referral source
  • Website interactions
  • Approximate geographic location based on your IP address

How We Use Your Information

Your information helps us operate our business efficiently and provide you with the best possible shopping experience.

We may use your information to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Prevent fraudulent or unauthorized transactions.
  • Improve our website, products, and services.
  • Personalize your shopping experience.
  • Analyze website performance and visitor behavior.
  • Comply with applicable legal obligations.
  • Send promotional emails only if you have chosen to receive them.

Shopify Platform

Fluvify is powered by Shopify, which provides the secure e-commerce platform used to process orders and manage our online store.

Your information may be stored through Shopify's secure infrastructure and protected using industry-standard security practices.

Payment Information

Your payment security is important to us.

Fluvify does not store your complete credit or debit card information.

All payments are securely processed by trusted third-party payment providers using encrypted connections and industry-standard security standards.

Cookies & Similar Technologies

Like most modern websites, Fluvify uses cookies and similar technologies to improve your browsing experience.

These technologies help us:

  • Keep the website functioning properly.
  • Remember your preferences.
  • Analyze website traffic.
  • Improve website performance.
  • Personalize your shopping experience.
  • Support advertising and marketing campaigns.

You may disable cookies through your browser settings, although some website features may no longer function as intended.

Sharing Your Information

We respect your privacy.

Fluvify does not sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers when necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Order fulfillment partners
  • Customer support providers
  • Analytics services
  • Marketing platforms

These partners may access your information only to perform services on our behalf and are required to protect your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your personal information.
  • Request a copy of your personal data.
  • Withdraw consent where applicable.

To exercise any of these rights, please contact us using the information below.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Fluvify does not sell personal information as defined under California law.

Third-Party Services

Our website may contain links to third-party websites or integrate third-party services.

We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices.

The most current version will always be available on this page, and the "Last updated" date will indicate when changes were made.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

 

Email: support@fluvify.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)