Refund Policy

At Fluvify, customer satisfaction is important to us. If there is an issue with your order, we're here to help. Please review our refund policy carefully before requesting a return or refund.

Return Eligibility

Eligible return requests must be submitted within 30 calendar days after your order has been delivered.

Returns may be approved if:

  • Your item arrived damaged.
  • You received the wrong item.
  • Your product has a manufacturing defect.
  • Your item is significantly different from its description.

Items Not Eligible for Return

We are unable to accept returns or issue refunds in the following situations:

  • The customer changed their mind after receiving the order.
  • The product shows signs of use, misuse, or intentional damage.
  • The return request is submitted more than 30 days after delivery.
  • The issue was caused by incorrect information provided during checkout, including an incorrect shipping address.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, we may request clear photos or videos showing the product and its packaging before approving a replacement or refund.

Return Shipping

If the return is approved because the item arrived damaged, defective, or incorrect, Fluvify will provide an appropriate solution at no additional cost to you.

For all other approved returns, customers may be responsible for any applicable return shipping costs.

Refund Process

Once your request has been reviewed and approved, we will notify you by email.

Depending on the situation, we may offer one of the following:

  • A replacement product.
  • A full refund.
  • A partial refund, when appropriate.

Approved refunds are issued to the original payment method used during checkout.

Please note that your financial institution may require several business days to process and post the refund to your account.

Lost Packages

If your package appears to be lost during transit, please contact us before requesting a refund.

We will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution.

Need Assistance?

If you have any questions regarding our Refund Policy or need assistance with your order, our support team will be happy to help.


Email: support@fluvify.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)